Effective Date: 1st July 2026
Last Updated: 1st July 2026
At Cameron Park Physiotherapy, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable Australian health privacy legislation.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal and health information.
To provide you with safe and effective physiotherapy services, we may collect personal and health information including:
· Full name
· Date of birth
· Residential and postal address
· Telephone number and email address
· Emergency contact details
· Medicare details
· Private health insurance information
· DVA, WorkCover, CTP, NDIS or other funding details
· Medical history and current health conditions
· Referral letters and specialist reports
· Diagnostic imaging and pathology reports
· Treatment records and clinical notes
· Payment and billing information
Health information is classified as sensitive information under Australian privacy law and is only collected where necessary to provide healthcare services.
We collect information directly from you when you:
· Register as a patient
· Book an appointment
· Attend consultations
· Complete medical history or consent forms
· Contact us by phone, email, SMS or through our website
With your consent, we may also receive information from:
· Your General Practitioner (GP)
· Medical specialists
· Other allied health practitioners
· Hospitals
· Imaging providers
· NDIS, WorkCover, DVA or insurers
We collect your information to:
· Provide physiotherapy assessment and treatment
· Develop and maintain accurate clinical records
· Communicate with you regarding appointments and treatment
· Coordinate your care with other healthcare providers
· Process Medicare, private health insurance and third-party claims
· Comply with legal and professional obligations
· Improve the quality and safety of our services
Your personal information will only be disclosed where necessary, including to:
· Your referring doctor or treating specialists
· Other healthcare providers involved in your care
· Medicare Australia
· Private health insurers
· NDIS
· Workers Compensation insurers
· Compulsory Third Party (CTP) insurers
· Department of Veterans’ Affairs (DVA)
· Secure practice management software providers and IT support services
· Government agencies where required by law
We will never sell or rent your personal information to third parties.
Cameron Park Physiotherapy takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored:
· Electronically using secure, password-protected practice management software
· On encrypted computer systems
· In locked filing cabinets where paper records are maintained
Only authorised staff members who require access to perform their duties are permitted to access your information.
We may contact you via:
· SMS
· Telephone
These communications may include:
· Appointment reminders
· Changes to appointments
· Follow-up care
· Administrative information relating to your treatment
If you prefer not to receive SMS or email reminders, please let us know.
You may request access to your personal information or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Requests should be made by contacting our clinic using the details below.
Access may be refused only where permitted under Australian law.
If you visit our website, limited information may be collected through cookies or website analytics to improve functionality and user experience.
This information generally does not identify you personally.
You can disable cookies through your internet browser settings.
Health records are retained in accordance with Australian legal and professional requirements.
When records are no longer required to be retained, they are securely destroyed or permanently de-identified.
If you believe your privacy has been breached, please contact us so we can investigate your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Cameron Park Physiotherapy
Address
5/11 Billbrooke Close
Cameron Park NSW 2285
Phone
(02) 4041 1158
Email
Cameronparkphysiotherapy@gmail.com
Cameron Park Physiotherapy may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The current version will always be available at our clinic and, where applicable, on our website.